Shipping, Dispatch & Logistics Policy

1. Manufacturing & Processing Timeframe

At MobileSkins, every single skin is cut fresh on industrial CAD laser beds using premium 3M and cast vinyl materials. Because we do not store pre-cut old stock, each order undergoes rigorous robotic cutting and optical quality verification:

• Standard Orders: Processed and dispatched within 12 to 24 business hours (Monday through Saturday).
• Customizer (SkinLab™) Artwork Orders: Processed within 24 to 36 business hours to ensure optimal color curation, UV curing, and matte/gloss lamination drying.

2. Domestic Shipping Timelines (India)

We deliver to over 19,000+ postal pincodes across India via premium tier-1 courier partners including Blue Dart Express, Delhivery, DTDC Air, and Xpressbees:

• Tier 1 Metro Cities (Delhi NCR, Mumbai, Bengaluru, Chennai, Hyderabad, Kolkata, Pune): Delivered within 2 to 3 business days from dispatch date.
• Tier 2 & Rest of India Cities: Delivered within 3 to 5 business days from dispatch date.
• Remote Regions, J&K, and North-Eastern States: Delivered within 5 to 7 business days via India Post Speed Post or regional express partners.

3. Free Shipping Thresholds & Freight Charges

We provide FREE Standard Air Shipping on all domestic prepaid orders totaling ₹499 or more. For orders below ₹499, a nominal flat freight fee of ₹49 is charged to cover secure packaging and courier transit.

4. Cash on Delivery (COD) Guidelines

To prevent fraudulent orders and undeliverable shipments (RTO), all Cash on Delivery orders are subject to strict automated verification:

• Verification Protocol: Following COD checkout, an automated WhatsApp OTP or IVR call will verify your delivery address and confirmation. Unverified COD orders are cancelled after 24 hours.
• COD Convenience Fee: A non-refundable handling fee of ₹50 is applied to cover courier cash-handling collection charges.
• Refusal Policy: Repeated refusal of verified COD parcels at the doorstep will result in the customer account being permanently barred from future Cash on Delivery privileges.

5. Shipment Tracking & Live WhatsApp Updates

As soon as your parcel is scanned into the courier facility, you will receive an automated dispatch notification containing a direct tracking URL via SMS and WhatsApp. You can also monitor real-time delivery status through your MobileSkins Account dashboard.

6. Damaged Parcel or Missing Item Protocol

Our wraps are packaged in rigid, hard-cardboard protective envelopes lined with moisture-resistant barriers to withstand transit rigors. However, in the rare event of transit damage:

Mandatory Unboxing Video: Customers must record an uninterrupted, continuous video from opening the outer sealed courier flyer until inspecting the skin. If the envelope arrived bent or torn by the courier, submit this video to support@mobileskins.com within 48 hours of delivery for an immediate, no-cost priority replacement.