Cancellation, Return & Replacement Policy

1. 7-Day Replacement Guarantee

At MobileSkins, customer satisfaction is our core benchmark. Every order is backed by our signature 7-Day Free Replacement Guarantee. If your wrap possesses any manufacturing flaw, cut inaccuracy, or material defect, we replace it at zero cost to you.

2. Eligible Grounds for 100% Free Replacement

You are entitled to an immediate, priority replacement with zero courier charges under any of the following verified conditions:

• Dimensional or Cut Inaccuracy: The skin does not align with your device ports, cameras, or buttons by more than 0.05mm due to a laser cutting anomaly.
• Fulfillment Error: You received an incorrect design, texture, or smartphone model variant compared to what was shown on your confirmed invoice.
• Defective Vinyl Material: Vinyl exhibiting factory adhesive failure, bubbling, surface lamination peeling, or ink fading upon arrival.
• Transit Damage: The packaging was visibly compromised or creased in transit by the courier service.

3. Personalized & Customizer Goods Exception

In accordance with Rule 5(3)(e) of the Consumer Protection (E-Commerce) Rules, 2020 and international e-commerce standards, custom products manufactured on-demand to individual customer specifications (including wraps created via our SkinLab™ 3D customizer or custom-cut for specific models) cannot be returned for cash refunds due to customer buyer's remorse or incorrect model selection.

However, if the custom product exhibits any dimensional defect, material flaw, or printing error on our end, our 100% Free Replacement Guarantee applies without hesitation.

4. How to Initiate a Replacement Claim

To file a replacement request within 7 days of delivery, follow this simple process:

1. Send an email to support@mobileskins.com or WhatsApp our support line at +91-98765-43210 with your Order ID.
2. Attach two (2) clear photographs or a short video demonstrating the issue (e.g., photo showing the cut misalignment on the phone body).
3. Our technical quality team will review your submission within four (4) business hours and approve a priority re-cut. Your replacement will be dispatched within 24 hours.

5. Monetary Refund Timelines & Payment Rails

When a monetary refund is authorized by our support desk (e.g., for an item cancelled within the 2-hour window or an out-of-stock specialty vinyl):

• Prepaid Orders (Cards, Net Banking, Wallets): Initiated via Razorpay directly back to the original source payment instrument within 24 hours. Credit typically reflects within 5 to 7 banking days depending on your issuing bank.
• UPI Payments (Google Pay, PhonePe, Paytm): Reversal is executed immediately via UPI rail and usually reflects within 2 to 24 hours.
• Cash on Delivery Orders: Refunded directly to your bank account via NEFT/IMPS or UPI ID provided to our support team within 3 business days.